48 hours’ notice, and a card on file.
Your appointment time is reserved exclusively for you. When it is missed without notice, we cannot offer it to another patient who needs it, so here is exactly how we handle cancellations, late arrivals, and no-shows.
Last updated: 8 May 2026
The short version
- Card on file: required to book an in-person consultation.
- 48+ hours' notice: no fee.
- Less than 48 hours / no-show: 100% of the appointment fee.
- Late arrival: we'll see you for the remaining time; the full session may still be billed.
Cancellations & Rescheduling
We require at least 48 hours' notice to cancel or reschedule an appointment. You can cancel through:
- Our online booking page at our online reservations page (use the link in your confirmation email)
- Phone: 630-828-6582
- Email: thenlcfrontdesk@gmail.com
Late Cancellations & No-Shows
Cancellations made with less than 48 hours' notice, and missed appointments where you do not arrive, are charged at 100% of the appointment fee. The fee is processed against the credit card on file. A receipt is provided for possible insurance reimbursement when applicable.
Late Arrivals
If you arrive late, we will see you for the time remaining in your scheduled slot so we don't run into the next patient's appointment. The full session fee may still apply because the time was reserved for you. If you anticipate being late, call us as soon as possible and we'll do our best to adjust.
First-Time Patients & New Treatments
In-person consultations require a valid credit card on file at the time of booking. The card is only charged in the event of a late cancellation or no-show, or applied to the appointment fee at your visit.
Exceptions
We understand emergencies happen, such as sudden illness, family emergencies, and weather events. If you need to cancel within 48 hours due to a genuine emergency, contact us directly. We review these on a case-by-case basis and will waive fees where the situation reasonably warrants it.
Repeated No-Shows
If a patient has multiple late cancellations or no-shows in a short period, we may require pre-payment in full to confirm future appointments, or in some cases decline to book further visits. We'd rather work with you to find a schedule that fits, so please tell us if your circumstances have changed.
Insurance & Cancellation Fees
Cancellation and no-show fees are not covered by insurance. National Lymphatic Centers is a self-pay clinic, and the fee is your direct responsibility.
Reminders
We send appointment confirmations and reminders by email and SMS. These are courtesy reminders. It is your responsibility to track your appointments and provide notice if you cannot attend, even if a reminder did not arrive.
Questions?
Phone: 630-828-6582
Email: thenlcfrontdesk@gmail.com
Address: 7 N Grant Street, Suite 2, Hinsdale, IL 60521
Not sure if lymphatic care is right for you?
Start with a complimentary 10-minute call with our director, Sharon Vogel. We will make sure you are a candidate, then get you booked at the clinic nearest you.